Knowing how to be calm when dealing with difficult people can be a huge advantage.
Sometimes, it can be tempting to respond in the same manner when someone is being difficult, but that very rarely leads to a mutually beneficial outcome.
It’s valuable to know that when someone is being difficult, most times, they may not be aware that they’re coming across as being difficult. If we have ways to handle difficult people, we can turnaround a difficult situation and still get a positive outcome.
At a personal development training program I once attended, during one of the sessions, the facilitator was explaining a concept and leading an open discussion about the concept with the participants. Everyone were sitting on the floor in an open space, with the facilitator walking around managing the discussions.
One participant asked a question, which the facilitator answered, and they had a short dialogue, that would have lasted less than thirty-seconds. Something the participant said may have been misheard or misinterpreted by the facilitator and suddenly out of the blue, the participant screamed, “That’s not what I said!”
That certainly got everyone’s attention. The tension was building and I remember thinking at that time, “How would I handle a situation like this?”
What the facilitator did in that moment I thought was best thing he could have done to deal with the situation.